Shipping policy

Shipping

Please allow up to 5 business days for your package to ship. If your order contains a "made to order" item such as a hand-knit beanie, please allow up to 6 weeks for your order to ship.

We offer flat-rate shipping to the US and Canada. We do not ship internationally at this time. All our orders are packaged using sustainable eco-friendly packaging and/or re-used materials. Our shipping labels are biodegradeable and our postcards are printed on eco-matte paper (100% wind-power manufactured and made from post-consumer waste). Once you have opened your package, we recommend peeling the shipping label off and putting in your yard waste and reusing our mailers to keep the cycle flowing.

Please note that once an order has been placed it cannot be cancelled. Be sure you have entered your shipping address correctly - as we are not responsible for lost packages or in-correct mailing addresses. If a package is returned to us, you are responsible for additional shipping charges.

Once your order has left our hands, we are not responsible for lost or misplaced packages.

Once your item has shipped you will receive a tracking number via the email you provided at check-out. You can follow along your package's journey and will receive a second email once it has been "delivered". If you are unable to find your package, or if it was lost in shipping, please reach out to the appropriate shipping company to file a lost or missing package claim. We do not process lost packages claims.

USPS missing package claim

UPS missing package claim

blaksands is not responsible for any import duties, taxes or fees due upon receipt of your package. Refusal of your package will not result in any refunds and any fees billed to return your package to us will be charged to the customer. We are not responsible for any lost, abandoned or refused packages and/or any additional fees that may arise.